Shipping Policy
LAST UPDATED 9/16/2026
Overview
Thank you for shopping with Black River Cold Plunge. This Shipping Policy outlines how we handle the delivery of physical products purchased through our website. Please note that our cold plunge sessions, memberships, and in-facility services are not subject to shipping.
Products Available for Shipping
We currently offer the following physical products for shipping:
Apparel and merchandise (t-shirts, hoodies, hats)
Accessories (towels, water bottles, bags)
Cold plunge equipment and accessories
Gift cards (digital delivery only)
Shipping Destinations
We currently ship to:
Domestic: All 50 United States
International: Select countries (see checkout for availability)
If your location is not listed at checkout, please contact us to inquire about shipping options.
Processing Time
Orders are processed within 1-3 business days after payment confirmation
Orders placed on weekends or holidays will be processed the next business day
You will receive a confirmation email once your order has been shipped
Shipping Methods and Delivery Times
Standard Shipping | 5-7 business days | Calculated at checkout
Expedited Shipping | 2-3 business days | Calculated at checkout
Express Shipping | 1-2 business days | Calculated at checkout
International Shipping | 10-21 business days | Calculated at checkout
Note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or customs.
Shipping Costs
Shipping costs are calculated based on order weight, dimensions, and destination
Exact shipping charges are displayed at checkout before payment
Free shipping may be available on qualifying orders (see promotions for details)
Order Tracking
Once your order ships, you will receive:
A shipping confirmation email
A tracking number to monitor your package
A link to the carrier's tracking page
You can also log into your account to view order status and tracking information.
International Shipping
For international orders:
Customers are responsible for all customs duties, taxes, and import fees
We are not responsible for delays caused by customs clearance
International orders may be subject to inspection by customs authorities
Some products may not be available for international shipping due to regulations
Lost, Stolen, or Damaged Packages
Lost Packages
If your tracking shows delivered but you did not receive your package, contact the carrier first
If the carrier cannot resolve the issue, contact us within 7 days of the expected delivery date
We will work with you to file a claim and arrange a replacement or refund
Stolen Packages
We are not responsible for packages stolen after delivery confirmation
We recommend using a secure delivery address
Consider adding signature confirmation for high-value orders
Damaged Packages
Inspect your package upon delivery
If damaged, take photos and contact us within 48 hours
We will arrange a replacement or refund for verified damage
Incorrect Address
Please ensure your shipping address is correct at checkout
We are not responsible for orders shipped to incorrect addresses provided by the customer
If a package is returned due to an incorrect address, you will be responsible for reshipping costs
Order Changes and Cancellations
Orders can be modified or cancelled within 24 hours of placement if not yet shipped
Contact us immediately at [email address] to request changes
Once shipped, orders cannot be cancelled—please refer to our Return Policy
Contact Us
For shipping inquiries, please contact:
Black River Cold Plunge
Email: shipping@blackrivercoldplunge.com
Phone: [Insert Phone Number]
Return Policy
LAST UPDATED 9/16/2026
Overview
We want you to be completely satisfied with your purchase from Black River Cold Plunge. If you are not satisfied, this Return Policy outlines your options for returns, exchanges, and refunds.
Please note: Cold plunge sessions, memberships, and in-facility services are non-refundable. This policy applies to physical products only.
Return Eligibility
To be eligible for a return, items must:
Be returned within 30 days of delivery
Be unused, unworn, and in original condition
Include all original packaging, tags, and accessories
Be accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
Gift cards
Digital products or downloads
Personal care items (opened)
Custom or personalized items
Final sale or clearance items
Items marked "non-returnable" at time of purchase
How to Initiate a Return
To start a return:
Contact Us: Email returns@blackrivercoldplunge.com with your order number and reason for return
Get Approval: We will review your request and provide a Return Authorization (RA) number
Package Your Item: Securely pack the item in its original packaging with the RA number visible
Ship It: Send the item to the address provided in your return authorization email
Returns without an RA number will not be accepted.
Return Shipping Costs
Defective or Incorrect Items: We cover return shipping costs
Change of Mind or Size Issues: Customer is responsible for return shipping costs
Original shipping charges: Non-refundable unless the return is due to our error
Refunds
Once we receive and inspect your return:
We will notify you of approval or rejection within 3-5 business days
Approved refunds will be processed to your original payment method
Refunds may take 5-10 business days to appear on your statement
Original shipping costs are non-refundable unless the return is due to our error
Exchanges
If you would like to exchange an item:
Follow the return process above
Indicate your desired exchange item in your return request
Exchanges are subject to product availability
Price differences will be charged or refunded accordingly
We will ship your exchange once we receive and inspect the returned item
Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 48 hours of delivery
Provide photos of the damage or defect
We will arrange a replacement, repair, or refund at no cost to you
Do not return damaged items without contacting us first
Late or Missing Refunds
If you haven't received your refund:
Check your bank account again
Contact your credit card company (processing may take time)
Contact your bank (there may be processing delays)
If you still haven't received your refund, contact us at returns@blackrivercoldplunge.com
Cancellations
Orders can be cancelled within 24 hours of placement if not yet shipped
Contact us immediately to request cancellation
Once shipped, orders cannot be cancelled—please initiate a return instead
Session and Membership Refunds
Please note the following policies for services:
Single Sessions: Cancellations made 24+ hours in advance receive a full refund or credit; cancellations under 24 hours are non-refundable
Memberships: Non-refundable and non-transferable unless required by law
No-Shows: No refunds for missed appointments
Contact Us
For return inquiries, please contact:
Black River Cold Plunge
Email: returns@blackrivercoldplunge.com
Phone: [Insert Phone Number]
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